Guest Services Host

Latham & Watkins is a global law firm consistently ranked among the top firms in the world. The success of our firm is largely determined by our commitment to hire and develop the very best and brightest, creating a team that provides our clients with the highest quality of work and service. We are driven by our core values: respect, innovation, and collaboration.  

The Guest Services Host is an integral part of Latham’s Workplace Experience team. This role will be responsible for setting the stage for a positive and productive stay and utilizing a customer interaction system to provide high-quality, knowledgeable, and consultative customer service and administrative support. This role will be located in our Dubai office and the working hours will be between 8:00 AM - 6:00 PM. 

Other key responsibilities include:

• Offering a genuine welcome to all visitors and personnel and escorting internal and external clients to their destination
• Curating experiences in the workplace to make the internal and external client feel valued and part of the community
• Maintaining Guest Services and other relevant inbox communication, in collaboration with the global Workplace Experience "WE" 24/7 team, to ensure prompt, one-stop resolution service to internal and external clients
• Ensuring workstations, offices, and collaboration spaces are presentable, equipped, and configured to customer specifications and ready for use

We’d love to hear from you if you:

• Take a customer-centric approach to your work
• Possess the ability to utilise and navigate various technology platforms and applications
• Handle confidential and sensitive information with the appropriate discretion

And have: 

• Excellent written and verbal communication skills in English and Arabic 
• Hospitality or customer service management experience 

Successful candidates will not only be provided with an outstanding career opportunity and welcoming environment, but will also be provided with a generous total compensation package with bonuses awarded in recognition of both individual and firm performance. Eligible employees can participate in Latham’s comprehensive benefit program which includes:

• Health insurance as well as group income protection and life assurance
• A pension plan
• Wellness programs
• Employee discounts
• And more!
  

Additionally, we have a range of diversity programming including Global Affinity Groups. These groups provide a firmwide platform to share experiences and advice as well as an opportunity to participate in a supportive network with common interests to help make life at the firm even better.

Latham & Watkins is committed to diversity, equal opportunity, sustainability, and pro bono legal services. We draw from a remarkable wealth of talent to create one of the world's leading law firms, and advance these commitments through the work of our Global Citizenship department. Our lawyers, paralegals, and professional staff worldwide comprise a rich mixture of different races, ethnic backgrounds, religions, sexual orientations, cultures, and primary languages. Our diversity makes us who we are. #LI-EH1 #LI-Onsite